Welcome to West Kensington Flowers. These Terms & Conditions govern the use of our online flower delivery services in West Kensington and the surrounding areas. By accessing our website, placing an order, or making a payment online, you agree to be bound by these conditions. Please read them carefully before placing your order, as they set out your rights and obligations as a customer.
"We", "Us", "Our" refers to West Kensington Flowers, the website operator and provider of flower delivery services in West Kensington and neighbouring locations.
"You", "Your" means any customer using our website or ordering flower arrangements for delivery.
"Products" refers to flowers, bouquets, arrangements, and any ancillary items sold via our website.
"Site" means our online platform through which you place orders and make payments.
These Terms & Conditions apply to all customers ordering flower delivery in West Kensington and surrounding areas. Our services include online ordering, scheduling, and delivery of floral arrangements to designated addresses within these regions. We reserve the right to expand or restrict our delivery area at our discretion, and will notify customers of any such changes on our website.
Ordering flower delivery from West Kensington Flowers is a simple process:
All products displayed on our website are subject to availability. While we strive to maintain stock of all listed flowers and arrangements, seasonal variations and supply issues may occasionally arise. In the event that a selected product is unavailable, we reserve the right to substitute with a flower or arrangement of equivalent value and style. We always prioritise matching the colour scheme and design chosen by you, and will notify you of significant substitutions where possible.
We accept major credit and debit cards, as well as other payment methods as indicated on our website. All payments are processed securely using industry-standard encryption protocols. Prices displayed online are inclusive of VAT where applicable. You agree to provide accurate and complete payment information and authorise us to charge your selected payment method for the total order amount. Your order is only confirmed once full payment has been received.
We offer flower delivery throughout West Kensington and selected neighbouring areas. Delivery dates and time frames may vary based on availability and recipient location. While we endeavour to fulfil deliveries on the chosen date, unforeseen circumstances such as traffic, weather, or supply delays may occasionally impact deliveries. We will make reasonable efforts to communicate with you or the recipient if a delay is anticipated. You must ensure someone is present to receive the delivery at the specified address. If delivery cannot be completed, we may attempt to leave the flowers in a safe place or with a neighbour, at our discretion.
If you need to cancel or amend your flower delivery order, please do so as soon as possible. We will accept cancellations or changes provided the order has not yet been prepared or dispatched. After preparation or dispatch, cancellations or changes may not be possible. Refunds for cancelled orders will be made in accordance with our Returns & Refunds Policy, which is available on our website or upon request. We reserve the right to refuse cancellation or amendment requests made after the preparation of your order has commenced.
Due to the perishable nature of flowers, returns may not always be possible. Should you receive an item that is damaged or not as described, please contact us within 24 hours of receipt with supporting photographs and order details. We will assess the issue and may provide a replacement, refund, or other appropriate remedy at our discretion. Please note that minor variations in flowers and arrangements may occur due to seasonal changes and do not constitute grounds for refund.
It is your responsibility to:
Failure to provide correct details or instructions may result in failed or delayed delivery, for which we cannot be held liable.
West Kensington Flowers shall not be liable for any loss, damage, cost, or expense incurred by you resulting from:
Our total liability to you for any claim shall not exceed the total amount paid for the product or service in question. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which may not be excluded by law.
All content on our website, including images, designs, logos, and product descriptions, is owned by or licensed to West Kensington Flowers and is protected by applicable copyright laws. You may not copy, reproduce, or use any content from our website for any commercial purpose without our written permission.
We are committed to protecting your privacy and personal data. Information collected during the order process is used solely for processing, fulfilling, and delivering your flower orders. We do not share your personal information with unrelated third parties except as required to fulfil your order or as required by law. For detailed information, please refer to our Privacy Policy on our website.
These Terms & Conditions and any disputes arising under them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any disputes that may arise.
We reserve the right to update or revise these Terms & Conditions at any time. Any changes will be posted on our website and will take effect from the date of publication. It is your responsibility to review the terms prior to placing an order. Continued use of our website and services following any changes constitutes acceptance of the revised Terms & Conditions.
If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that part shall be deemed severed, but the validity and enforceability of the remaining provisions shall not be affected. Our failure to enforce any provision shall not constitute a waiver of such provision. You may not assign, transfer, or otherwise dispose of your rights or obligations under these terms without our prior written consent.
If you have questions regarding these Terms & Conditions, our order process, payments, cancellations, or any aspect of our online flower delivery service in West Kensington, please refer to our website for further details or contact our customer service team during business hours. We are committed to providing excellent service for flower delivery West Kensington customers across the region.
Effective Date: These Terms & Conditions are effective from 1 June 2024 and apply to all online flower orders delivered within West Kensington and nearby locations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
